Business leaders agree that meeting and exceeding customer expectations will help them now and drive sustainable growth for their organization into the future. Most of them also worry that in this era of social media, reputations built over years can be dashed in an instant. With companies increasingly selling similar products and services, retaining customers has become tougher today than in the past and consistent quality of customer experience is often the only differentiator. IICEM is a valuable partner to organizations in this endeavor by offering training that helps them consistently delight their customers, increase customer retention, profitability, and employee morale.
